Answer
Disconnections can be caused by various reasons.
* Modem issue
* Line Issue
* Incorrect Drivers
* Faulty Cables
* Idle disconnect option
Step 1:
As with sync issues, the first thing we need to do is to eliminate any other equipment causing the disconnection issue. You will need to perform an isolation test as described here.
Step 2 (USB modems only):
Reinstall the USB drivers, check your power managementand perform an isolation test, as described below.
If the problems continue while the line is isolated after you have reinstalled the USB drivers and checked power options; check that your computer is free of viruses and spy ware. If the disconnection problem continues after all this please contact the helpdesk to resolve the problem.
Step 3:
Check the modem configuration to ensure that the idle timeout setting has not been activated. Also try switching protocols. Whilst we generally suggest PPPoA for USB and PPPoE for Ethernet, you can use either with your Broadband connection.
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Connection drop-outs can be caused by a number of factors:
Browser Settings (Internet Explorer) - To make sure that you don't get disconnected automatically while browsing on the internet, follow the steps mentioned below :- Click on "Tools" in the main menu on the top of your Internet Explorer.
- Click on "Internet Options" and choose the "Connections" tab.
- Choose CAL Internet Services under Dial-up settings and click on "Settings" button.
- Click on "Advanced" button and make sure that the following options are UNCHECKED :
"Disconnect if idle for ..."
"Disconnect when connection may no longer be needed"
- Click on "Apply" button and then click on "OK".
YOU CAN ALSO TRY TO VISIT http://www.kellys-korner-xp.com/xp_modem.htm
I think this information will be of great help, if you are satisfied with my help please let me know on my email address. Maithapeter@yahoo.com, maithapeter@gmail.com
